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Janet M.

Joined March 10, 2024
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Business Reviews

Whitestone Pediatrics review on March 10, 2024
Terrible customer and health services.
I am very disheartened and dissatisfied with Whitestone Pediatrics in Cedar Park. I had a six month wellness appointment at 4:00 PM on Thursday, March 7, 2024. Usually my commute is 31 minutes but on this particular day it took me 41 minutes. I arrived at 4:11 PM to the medical office on Thursday, March 7, 2024 due to heavy traffic from Hutto, TX to Cedar Park. When I walked in, the front desk lady said I had to reschedule because I had passed the 10 minute waiting period. I then mentioned that I was concerned that my baby might be sick and I wanted her doctor to see her. Her provider had prescribed antibiotics two weeks before this appointment and I really wanted her to be checked. Again, she asked me to reschedule. I then asked if I could leave a message to my child’s medical provider Annika Krupp, MSN, CPNP-PC, about what to do and she said that she would leave a message to Mrs. Krupp. I also requested a copy of my child's vaccination record so I can provide it to the daycare. The front desk lady provided me with a document and I placed it in my bag and left the facility. Because my child was denied services that day I went ahead to an Urgent Care facility, where we got seen and my baby was diagnosed with an eye infection. She was prescribed antibiotics. This the moment I decided to pull out the document from my bag to see the vaccination record and realized I was given another child’s record. I was provided another patient's full name, date of birth and medical information. I then called Whitestone Pediatrics in Cedar Park, to inform them about the mistake and the front desk person told me “that sometimes happens with our system”. I was appalled by her response, I even asked if I could get the correct records via e-mail and she said “... I can’t due to HIPAA regulations..” I was sitting at an urgent care parking lot in disbelief that I got denied medical services for my baby and given the wrong vaccination record. The next day, Friday, March 8, 2024, I received a call from the practice administrator apologizing for the events but I never got a call from my baby’s medical provider. I have reported the incident to the Office for Civil Rights.
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